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Skillshot FX Dealer Support

Here to Help You Get Your Skillshot FX Up and Running - Show Floor, Tradeshow, or Anywhere You Go

Congrats - and thank you - for adding a Skillshot FX to your product lineup. We are honored and committed to helping you succeed. And we look forward to helping you pass along the laughter, joy, and all around friendly competition Skillshot FX offers - to your customers. The cabinet design combined with it's interconnected technology is part of what makes Skillshot FX unique. It can be intimidating, but we're here to help.

Set Up + Support

Videos Coming Soon

Skillshot FX Cabinet Set Up

How will my Skillshot FX arrive?

Your Skillshot FX will arrive in one box, on one pallet - partially assembled. The most complicated portion - the playfield, which contains all the fun - is preassembled. The base platform is assembled by you.

Tools suggested include: a screwdriver with Phillips head bit, something to snip the zip ties, and a friend to help with lifting.

The main cabinet then needs to be lifted onto the base platform (requires 2 people) and finally the backglass can be lifted into place and secured with supplied hardware. Check out the full Skillshot Fx Product Manual here.

What should I know before I start set up?

1. Make sure you have the right tools for assembly: Phillips head screw driver, cutter for zip ties, someone to help with lifting

2. Assemble close to your set up location: Skillshot FX is 270 lbs, it's moveable - but if you have the ability to set it up where you want it displayed, do it.

3. When you power it on, it will try hard to get you to connect to the Internet: We suggest you keep it offline for your show floor or tradeshows. You'll have the whole experience sans online play. No need to enter the codes (it will be faster this way and will let you save those activation codes should you ever want to sell the floor model).

How do we get all 96 tables available for customers to play?

All 96 pinball table titles are unlocked by default in offline mode. Your customers can play them all unlimited in either single player or hot seat mode. You must click “start in offline mode” at boot up.

The only thing missing in offline mode, will be Steam integration - so no leaderboard or tournament play features will be available.

For show room or demo purposes, we recommend it stays in offline mode.

Why should I NOT connect it to the Internet?

The second you connect your Skillshot FX to WiFi or an ethernet cable, you activate the cabinet's Steam functionality, meaning you now have to create and login with a Steam account to access the pinball tables.

The first time you log in with Steam, all 96 games will revert to being locked. This is because the Skillshot FX cabinet now "thinks it's home" and wants to tie games to the individual owner.

If you connect your show unit to Steam, you'll need to manually go through and unlock all 96 tables with the codes provided. Those codes then cannot be reused and if you ever want to sell your display Skillshot FX, you'll need to purchase a new, unique set of codes for the end customer.

How long will it take to set up, ready to play?

45 minutes to an hour to assemble the cabinet.

If customers are asking, it would take the end user, another 15 minutes to create their Steam account and enter their wallet codes to unlock all their tables. Unleash: hours and hours and hours of fun.

Pinball FX3 Software + Technology Support

I connected our floor model to WiFi (against or before I saw the suggestion), now what?

If the game is connected to WiFi, AND Steam or Skillshot FX is running, you will be forced to log in to a Steam account. At this point you must either 1. Create a new Steam account or 2. Login in with an existing account.

If you need to create a new one, head to Steam.

PLEASE KNOW: The first time you log in with Steam, all 96 games will revert to being locked. This is because the Skillshot FX cabinet now "thinks it's home" and wants to tie games to the individual owner.

Once you are logged in, you have two options:

1. Do not enter the Steam wallet codes to unlock all 96 games: This saves the codes, should you ever want to sell your floor unit, for the end customer. If you choose to go this route, Sorcerer's Lair and Fish Tales will be fully unlocked. All other tables can be played as a "Trial" - with a two minute time limit on play. The only other thing you'll miss out on here is the back glass art, it will be disabled until all games are unlocked.

2. Do a full setup with the Steam codes and cabinet code in the Manual: This unlocks all features on all tables, including the back glass. However, in the event you want to sell your Skillshot FX floor model, you must purchase a new set of codes for that end customer. Codes stay tied to the Steam account, not the cabinet. This means you could re-use any codes tied to your Steam account on another SSFX cabinet.

What's the difference between online and offline play?

Offline, or local play, is not connected to the Internet (obviously) - and allows game play for your machine only. It keeps a local leaderboard for those who are actually playing the same physical Skillshot FX cabinet.

Online play is accomplished via the Steam platform. When connected to WiFi or an ethernet cable, you can connect to the Steam community - which allows you to join online tournaments, play against other people on other cabinets or Pinball FX3 compatible devices, chat online, and more.

Something seems off with the graphics/the controls?

It's possible you accidentally reset your configuration to default in the Pinball FX software. Please verify that graphics within the game are set to the following as specified in the manual:

Screen Resolution: 1080x1920

Display Mode: Full Screen

Gamma Correction: 50%

Vsync: On

Anti-aliasing: 8x MSAA

Reflection: On

Shadow Quality: High

Ball Trails: Off

If I use the game codes on my floor model, can I sell that unit later?

Absolutely, you (or your end customer) will just have to purchase a new, unique set of game codes from us.

Unlock codes don't travel with the cabinet, they remain with the Steam account owner. So, if you set up a Steam account, and activated the initial codes, you'd need to give your login credentials to the end user. This is not all that easy or secure; thus, the need for a new set of unlock codes.

Why is this cool keyboard included with my Skillshot FX?

Although the majority of your interaction with the Skillshot FX can be managed by using the menu navigation panel, there are a few setup items (like connecting to your home wifi and creating your Steam account) that are just easier with a keyboard. The keyboard also has a built-in touchpad that works just like a touchpad on a laptop for easy point and click navigation.

Once a Steam account is activated, feel free to stash that nifty keyboard away for good, if you want. All cabinet features and menu items are fully accessible through the cabinet navigation buttons.

Demo Mode

What is demo mode?

Demo mode is a built-in solution for Skillshot FX digital pinball units that are in show rooms, on display, at tradeshows, and more. The Skillshot FX team has created and pre-loaded a demo mode feature into every unit with the purpose of supporting you.

In demo mode, the view on the playfield monitor, of all 96 pinball table titles functions as normal. When a customer selects a game to try, the game will allow for roughly 60 to 90 seconds of game play and then automatically pops up an ad. This is to limit the amount of time someone can play a single game.  

After that it goes into attract mode on the playfield monitor. Attract mode displays some of the top features of Skillshot FX - for about 25 seconds.

At the end of the attract sequence, the demo mode goes into a looping animation that encourages the player to "hit the launch button to see for yourself." 

After hitting launch, the software automatically exits the game they had been playing and returns the user to the table selection screen, to select a new table to try - and begin the process over.  

How do I turn demo mode on or off?

There is a “demo mode” switch inside the back of the cabinet, in the section behind the back glass. It is a black rocker, on/off switch on the left side. On activates demo mode. Off disables it. See here.

Feel free to test turning it on and off!

When you turn it on or off, hard power your Skillshot FX down and restart. Upon restarting, it should start in whatever mode you selected.

What's the value of demo mode?

Demo mode provides a teaser of the full game play experience, while limiting the amount of time a passerby can spend continuously playing a game.

In addition, the "attract mode" portion of this experience cycles through key product features while grabbing attention and encouraging passersby to stop and "check it out."

The Cabinet

How will the cabinet side wood hold up in general? In a moist basement?

We take incredible pride in manufacturing quality products, in the heart of the Midwest, designed to stand the test of time - providing not only fun, but memories for generations to come.

The Skillshot FX cabinet is constructed with the same precision, structural calculations, and material as our Skee-Ball Premium alley roller, which has found a home in more than 2,000 residential game rooms, basements, man caves, she sheds, and various other places family and friends gather.

Roughly translated: we have yet to hear of issues and we're confident in what we've built.

How can I clean my Skillshot FX?

Plastic Parts & Display Panel: Use a mild, foaming glass cleaner and soft microfiber towel to gently wipe down these areas. Acrylic plastic sheets have 17x the impact strength of glass, meaning, it takes lot more force to shatter acrylic than glass. That being said, care should be taken when cleaning to prevent scratching the clear covering that protects the Skillshot FX playfield display. Do not set drinking glasses, mugs, tumblers, or any other hard objects on the unit that could scratch the surface.

Wood Surfaces: Use any good furniture polish and a soft microfiber towel to gently wipe down these surfaces. Try on an inconspicuous area first, if the polish does not react with the painted or wood surfaces, use on the rest of the wood surfaces.

Can I turn off the lights or the haptics? Or both?

Yes, the bottom button on the front of the cabinet is the “Mode” button. When you click through that button, the first 6 modes change the lighting colors. Mode 7 turns the haptics off (silent mode) and Mode 8 will turn all lights and haptics off. Take a look here.

Transporting Skillshot FX

Is it easy to move?

You can slide the game cabinet around on the smooth platform base, but remember it is 270 lbs. so don't try to be a "macho man." Grab a friend to help! Four (4) or more adults must be involved when moving the assembled game.

In situations where "sliding" is not an option, consider breaking it down into three, easily re-connected parts: backglass, playfield, and base. All are more easily transferred by manpower or dolly.

How do you disassemble?

If you need to disassemble your Skillshot FX digital pinball machine for any reason, start by separating it into three parts:

1. Disconnect the backglass by: Removing the rear panel for the backglass and table and setting them aside. Detach the power cable from the plug under 22 the right outlet box. Unplug the middle connector from the circuit board and the marquee connector. Unplug the speaker cables on the top from the bottom of the table. Unplug the audio cable, the HDMI, and the power cable from the bottom playfield area. And lift the backglass off. Need a walk through, don't hesitate to ask.

2. Remove the playfield: Under the front of the table, remove the brackets on the right and left sides of the table. Using two people, lift the playfield table off of the finished base.

3. Now you have three parts! Easy to transport. Should you need to fully disassemble the base, reverse engineer the step-by-step in the manual, or connect with us.

What is the best way to transport it to shows?

If you can, we suggest you transport it to shows fully assembled. We understand completely, of course, if that's not an option.

In that case, we suggest transporting it in 2-3 parts.

The easiest detachment and reattachment is the base to the playfield. But if you can keep that attached, definitely do! If not, or for a full walk through - please check out the FAQ above: "How do you disassemble?"

What's the quickest way to get it up and running at a show?

If you are assembling and configuring a brand new Skillshot FX out of the box at a show: It should take you about an hour, and please follow the suggestions above. Primarily, keep the cabinet "offline" for the best and easiest experience.

[OUR SUGGESTION] If you are bringing a pre-assembled, pre-configured Skillshot Fx cabinet to a show: All you should have to do is place or re-assemble the cabinet, power it on, KEEP IT IN OFFLINE MODE (Unless you have already enabled and launched a Steam account) - and you are good to go.

IT IS OUR RECOMMENDATION: That you run the game in OFFLINE mode for shows. If this is what you choose, all you'll need to do is assemble the cabinet on site of your booth. No setup or configuration required. 

Troubleshooting + More

Do you have plans to make a smaller Skillshot FX?

We'll see.

I'm stuck in the Steam login - I want to keep it offline. How do I get back?

If you find yourself stuck on the Steam login, it most likely means you've connected your unit to the Internet. Don't panic, it's not the end of the world. You'll just have to attach a Steam account.

Once you do that, you have two options.

1. Do not enter the Steam wallet codes to unlock all 96 games: This saves the codes, should you ever want to sell your floor unit, for the end customer. If you choose to go this route, Sorcerer's Lair and Fish Tales will be fully unlocked. All other tables can be played as a "Trial" - with a two minute time limit on play. The only other thing you'll miss out on here is the back glass art, it will be disabled until all games are unlocked.

2. Do a full setup with the Steam codes and cabinet code in the Manual: This unlocks all features on all tables, including the back glass. However, in the event you want to sell your Skillshot FX floor model, you must purchase a new set of codes for that end customer. Codes stay tied to the Steam account, not the cabinet. This means you could re-use any codes tied to your Steam account on another SSFX cabinet.

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